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Products:


AccountsMAC is the accounting package for managing various
accounting activities of a small to medium business/organization. This product helps
to manage all the numbers in the company. The number of things we can manage
using the product are: Company information, Expenses, Income, Assets, Liabilities,
Items and Services/Products, Customers, Vendors and Users. These are the various
entities involved in the accounting department of any company. The advantage of
this product is - it can be configured and used for any kind of company - playing
in any market. It could be a small grocery store to a software company managing
good amount of customers and vendors with the zero to infinity amount of cash flow.




SupportMAC

SupportMAC is support management software which will be mainly used by
Front Desk user, Receptionist, Help Desk user, Customer Support user, and
Sales person, Supervisor, Mechanic, Senior Mechanic, Foreman and Manager,
provided the product is used Auto Sales/Service Company. Help Desk users
will be the primary focus for us. This product will be applicable for any
business domain.

Whenever customer physically comes into office, we check if it is first time.
If it is first time, we collect all the information he/she has including personal
and a bit about the business they do and gather what exactly he/she needs.
If it is not first time, then edit the customer history and log the customer’s
visit to the office. This could be logged in front desk.

But if it is a customer phone call or email or fax, then that entry or a
complaint might be logged by the Customer Support Desk user or Help Desk
user.

At any point of time we should be able to see the customer history from the
start to till date using the system.

Whenever a customer calls or is in the office in person, he/she logs a
complaint, then the issue is logged into the system by the Customer Support
 person. Whenever an issue is logged into the system - Immediately it is either
 notified to the supervisor and the supervisor manually assigns the job to an
available mechanic OR we might build a system in which the issue is assigned
automatically to a next available mechanic. Whenever the mechanic comes
into the workshop, he has a list of items to be done for the day, based on the
 service level agreement for every complaint (in short based on the delivery or
deadline of a particular complaint). Mechanic fixes the list of items he is
supposed to do and whenever he completes he notifies the supervisor and
in turn in someway the status is logged into the system, from the workshop.
If the issue is a priority issue, then the mechanic works on it as soon as possible
 and completes the task. Then Supervisor or foreman verifies the fix, the
mechanic had made and logs in the system that the issue is fixed and verified.
In this way, at any point of time, if customer calls in and asks for the status,
the customer support person will be having information in few clicks in the system.
All the status and information about the customer and their complaint are
stored in a central server.

Also whenever a customer calls and asks for any problems, the customer
support person will be able to search and find out any similar complaint logged
previously for any other customer from the Customer Complaint history, so that
it will be easy to answer the question customer is asking and also any supervisor
or mechanic can search the database and find out solutions for his problems.

This tool will be a Customer Support Software, Complaint Management software
and in total it will be used for improving the business process workflow of any
product or service based business.
 
Product could be Customer Support Software – Defect Management Software –
Issue Management Software – Service business process software –
Work Allocation Software – Help desk software.

SurveyMAC

Our Survey Management Suite - SurveyMAC is a must have for small to medium companies who
need to quickly evaluate and understand what their customers think about their products/services
and what areas they can improve.

SurveyMAC is very cost effective. It has most of the functionalities that our competitors provide,
but costs half as less.

It is extremely user friendly, enables quick surveying with limited effort, gives useful analyses
based on your requirements, needs no technical knowledge whatsoever and is well supported
by an online help system.



ChatMAC

ChatMAC is an Online Chat component for small and medium businesses.

This chat component can be divided into two basic components. One is Chat component and
another is an administration component. Let us take a look at each of the components involved
to build ChatMAC.



For more information check out Customer Satisfied Technologies

 customer satisfied technologies